CIT Teaching & Learning Unit

Any IT issues you may have can be addressed by either:

1. Logging a support call by:

• Accessing the IT Services website, http://its.cit.ie/, and clicking on the appropriate link.

• Accessing the Staff Portal http://www.cit.ie/gateway, and clicking on the appropriate link.

• Going directly to the service desk website, http://servicedesk.cit.ie.

• Ringing the Service Desk (ext. 5050).
• Sending an email to servicedesk@cit.ie.
• Call in person to the IT Services Helpdesk in the Berkeley Building.

To log a support call, click on “New support ticket”.

Type in your email address, contact number, subject and a description of the IT issue you are experiencing and click on Submit.

Once your call is logged, you will receive an email with a ticket number. Your call will be assigned to a member of the IT Services technical team.

 

If the call is specific to your PC/laptop or faculty/department software, it will be forwarded to a member of your faculty IT technical team. It may be worthwhile looking at the Frequently Asked Questions of the Service Desk website which is updated regularly as many of the questions you may have could already be answered here. Entering your query will bring you to this section or you can view the Forum section.

The Help Desk service is available to all staff and students.

 

The main IT Services Help Desk is located on the MTU Cork Campus but each of the MTU campuses have separate IT Helpdesks, they are as follows:

 

CIT Bishopstown Campus

Location:                             Berkeley Building, MTU Bishopstown Campus.

 

Opening Hours:

Academic terms

Open from 8.30am to 9.45pm Monday-Friday

Open from 9am-5pm on Saturdays

 

Non-academic periods

Open from 8.30am to 5pm Monday-Friday

 

MTU Crawford College of Art & Design (CCAD)

Location:                             Ground Floor Foyer/Entrance Hall - Sharman Crawford Street)

Opening Hours:              10am - 12pm - Monday - Friday

 

MTU Cork School of Music

Location:                             Second floor of CSM building

Opening Hours:              9:30am – 1pm and 2pm - 5pm Mon - Fri

 

MTU National Maritime College of Ireland

Location:                             Reception Desk & Ext 5690

Opening Hours:               9:30am – 1pm and 2pm – 5pm Mon –Fri

 

Contact details

Phone:                                   021 4335050

Email:                            

                            CCAD:       ccad.helpdesk@cit.ie

                           All Other: servicedesk@cit.ie

Website:                             http://servicedesk.cit.ie.

 

Each Faculty has its own IT Technical Staff associated with it who will deal with IT issues outside the remit of the IT Services Helpdesk.

Faculty	Engineering & Science
School	Job Title	Name	Extension
Science & Informatics	Senior Technical Officer	Chris O’Sullivan	5529
	Technical Officer	Conchubhar O’Luasa	5551
		Marie O’Connell	5858
		Leslie Ruddock	5505
		Barry Woods	5548
Engineering	Senior Technical Officer	Pearce O’Shea	5419
	Technical Officer	Ger Browne	5467
		Eoin Callanan	5456
		Oliver Hearn	5474
		Bernie Harrington	6138
		John Harrington	6217
National Maritime College of Ireland	Senior Technical Officer	Sean O’Callaghan	5541
	Technical Officer	Justin Nagle	5690

 

Faculty	Business & Humanities
School	Job Title	Name	Extension
CIT Crawford College of Art & Design	Senior Technical Officer	Carol Lynch	5205
	Technical Officer	John O’Halloran	5813
		Leo O’Sullivan	5813
CIT Cork School of Music	Senior Technical Officer	Sean O’Callaghan	5541
	Technical Ofiicer	Leo O’Sullivan	5813
	Technician	Seamus McNamara	7303
Other	Senior Technical Officer	Maura Geaney	5158
	Technical Officer	Mary Gough	5896
		Dermot Barry	5832
		Alan Walsh	5549
	Technician	Alan Hickey	5895