Much of the IT related information you will require can be attained through the Service Desk website (https://servicedesk.cit.ie/support/home), where you can view Knowledge Base articles, IT guides and solutions
How can I get help?
Any IT issues you may have can be addressed by:
- Sending an email to servicedesk@mtu.ie - in the case of a student, the student must include your Student ID, date of birth, address, and mobile number for verification
- Call in person to the IT Services Helpdesk on your campus
Where are the IT Services Help Desks located?
The Help Desk service is available to all staff and students.
The main IT Services Help Desk is located on the MTU Cork - Bishopstown Campus but each of the MTU campuses have separate IT Helpdesks, they are as follows:
MTU Cork - Bishopstown Campus
Location: Berkeley Building, MTU Bishopstown Campus.
Opening Hours:
Academic terms
Open from 8.30am to 9.45pm Monday-Friday
Open from 9am-5pm on Saturdays
Non-academic periods
Open from 8.30am to 5pm Monday-Friday
MTU Cork - Crawford College of Art & Design (CCAD)
Location: Ground Floor Foyer/Entrance Hall - Sharman Crawford Street)
Opening Hours: 10am - 12pm - Monday - Friday
MTU Cork School of Music
Location: Second floor of CSM building
Opening Hours: 9:30am – 1pm and 2pm - 5pm Mon - Fri
MTU Cork National Maritime College of Ireland
Location: Reception Desk & Ext 5690
Opening Hours: 9:30am – 1pm and 2pm – 5pm Mon –Fri
Contact details
Phone: 021 4335050
Email:
CCAD: ccad.helpdesk@cit.ie
All Other: servicedesk@mtu.ie.
Who are my Faculty IT Technical Support Staff?
Each Faculty has its own IT Technical Staff associated with it who will deal with IT issues outside the remit of the IT Services Helpdesk.
|
Faculty |
Engineering & Science |
||
|
School |
Job Title |
Name |
Extension |
|
Science & Informatics |
Senior Technical Officer |
Chris O’Sullivan |
5529 |
|
Technical Officer |
Conchubhar O’Luasa |
5551 |
|
|
Marie O’Connell |
5858 |
||
|
Leslie Ruddock |
5505 |
||
|
Barry Woods |
5548 |
||
|
Engineering |
Senior Technical Officer |
Pearce O’Shea |
5419 |
|
Technical Officer |
Ger Browne |
5467 |
|
|
Eoin Callanan |
5456 |
||
|
Oliver Hearn |
5474 |
||
|
Bernie Harrington |
6138 |
||
|
John Harrington |
6217 |
||
|
National Maritime College of Ireland |
Senior Technical Officer |
Sean O’Callaghan |
5541 |
|
Technical Officer |
Justin Nagle |
5690 |
|
|
Faculty |
Business & Humanities |
||
|
School |
Job Title |
Name |
Extension |
|
CIT Crawford College of Art & Design |
Senior Technical Officer |
Carol Lynch |
5205 |
|
Technical Officer
|
John O’Halloran |
5813 |
|
|
Leo O’Sullivan |
5813 |
||
|
CIT Cork School of Music |
Senior Technical Officer |
Sean O’Callaghan |
5541 |
|
Technical Ofiicer |
Leo O’Sullivan |
5813 |
|
|
Technician
|
Seamus McNamara |
7303 |
|
|
Other |
Senior Technical Officer |
Maura Geaney |
5158 |
|
Technical Officer |
Mary Gough |
5896 |
|
|
Dermot Barry |
5832 |
||
|
Alan Walsh |
5549 |
||
|
Technician |
Alan Hickey |
5895 |
|
