Much of the IT related information you will require can be attained through the following IT Services websites:
- The IT Services website (http://its.cit.ie), which contains IT guides and more detailed information on accessing & setting up IT applications and using IT systems
- The Service Desk website (https://servicedesk.cit.ie/support/home), where you can view Knowledge Base articles, IT guides and solutions
How can I get help?
Any IT issues you may have can be addressed by either:
- Logging a support call by:
- Accessing the IT Services website, http://its.cit.ie/, and clicking on the appropriate link.
- Accessing the Staff Portal http://www.cit.ie/gateway, and clicking on the appropriate link.
- Going directly to the service desk website, http://servicedesk.cit.ie.
- Ringing the Service Desk (ext. 5050).
- Sending an email to servicedesk@cit.ie.
- Call in person to the IT Services Helpdesk in the Berkeley Building.
How do I log a support call?
To log a support call, click on “New support ticket”.
Type in your email address, contact number, subject and a description of the IT issue you are experiencing and click on Submit.
Once your call is logged, you will receive an email with a ticket number. Your call will be assigned to a member of the IT Services technical team.
If the call is specific to your PC/laptop or faculty/department software, it will be forwarded to a member of your faculty IT technical team. It may be worthwhile looking at the Frequently Asked Questions of the Service Desk website which is updated regularly as many of the questions you may have could already be answered here. Entering your query will bring you to this section or you can view the Forum section.
Where are the IT Services Help Desks located?
The Help Desk service is available to all staff and students.
The main IT Services Help Desk is located on the MTU Cork Campus but each of the MTU campuses have separate IT Helpdesks, they are as follows:
CIT Bishopstown Campus
Location: Berkeley Building, MTU Bishopstown Campus.
Opening Hours:
Academic terms
Open from 8.30am to 9.45pm Monday-Friday
Open from 9am-5pm on Saturdays
Non-academic periods
Open from 8.30am to 5pm Monday-Friday
MTU Crawford College of Art & Design (CCAD)
Location: Ground Floor Foyer/Entrance Hall - Sharman Crawford Street)
Opening Hours: 10am - 12pm - Monday - Friday
MTU Cork School of Music
Location: Second floor of CSM building
Opening Hours: 9:30am – 1pm and 2pm - 5pm Mon - Fri
MTU National Maritime College of Ireland
Location: Reception Desk & Ext 5690
Opening Hours: 9:30am – 1pm and 2pm – 5pm Mon –Fri
Contact details
Phone: 021 4335050
Email:
CCAD: ccad.helpdesk@cit.ie
All Other: servicedesk@cit.ie
Website: http://servicedesk.cit.ie.
Who are my Faculty IT Technical Support Staff?
Each Faculty has its own IT Technical Staff associated with it who will deal with IT issues outside the remit of the IT Services Helpdesk.
Faculty |
Engineering & Science |
||
School |
Job Title |
Name |
Extension |
Science & Informatics |
Senior Technical Officer |
Chris O’Sullivan |
5529 |
Technical Officer |
Conchubhar O’Luasa |
5551 |
|
Marie O’Connell |
5858 |
||
Leslie Ruddock |
5505 |
||
Barry Woods |
5548 |
||
Engineering |
Senior Technical Officer |
Pearce O’Shea |
5419 |
Technical Officer |
Ger Browne |
5467 |
|
Eoin Callanan |
5456 |
||
Oliver Hearn |
5474 |
||
Bernie Harrington |
6138 |
||
John Harrington |
6217 |
||
National Maritime College of Ireland |
Senior Technical Officer |
Sean O’Callaghan |
5541 |
Technical Officer |
Justin Nagle |
5690 |
Faculty |
Business & Humanities |
||
School |
Job Title |
Name |
Extension |
CIT Crawford College of Art & Design |
Senior Technical Officer |
Carol Lynch |
5205 |
Technical Officer
|
John O’Halloran |
5813 |
|
Leo O’Sullivan |
5813 |
||
CIT Cork School of Music |
Senior Technical Officer |
Sean O’Callaghan |
5541 |
Technical Ofiicer |
Leo O’Sullivan |
5813 |
|
Technician
|
Seamus McNamara |
7303 |
|
Other |
Senior Technical Officer |
Maura Geaney |
5158 |
Technical Officer |
Mary Gough |
5896 |
|
Dermot Barry |
5832 |
||
Alan Walsh |
5549 |
||
Technician |
Alan Hickey |
5895 |