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Much of the IT related information you will require can be attained through the following IT Services websites:

  • The IT Services website (http://its.cit.ie), which contains IT guides and more detailed information on accessing & setting up IT applications and using IT systems

How can I get help?

Any IT issues you may have can be addressed by either:

  1. Logging a support call by:
  • Accessing the IT Services website, http://its.cit.ie/, and clicking on the appropriate link.

  • Ringing the Service Desk (ext. 5050).
  • Sending an email to servicedesk@cit.ie.
  • Call in person to the IT Services Helpdesk in the Berkeley Building.

How do I log a support call?

To log a support call, click on “New support ticket”.

Type in your email address, contact number, subject and a description of the IT issue you are experiencing and click on Submit.

Once your call is logged, you will receive an email with a ticket number. Your call will be assigned to a member of the IT Services technical team.

 

If the call is specific to your PC/laptop or faculty/department software, it will be forwarded to a member of your faculty IT technical team. It may be worthwhile looking at the Frequently Asked Questions of the Service Desk website which is updated regularly as many of the questions you may have could already be answered here. Entering your query will bring you to this section or you can view the Forum section.

Where are the IT Services Help Desks located?

The Help Desk service is available to all staff and students.

 

The main IT Services Help Desk is located on the CIT Campus but each of the CIT campuses have separate IT Helpdesks, they are as follows:

 

CIT Bishopstown Campus

Location:                             Berkeley Building, CIT Campus.

 

Opening Hours:

Academic terms

Open from 8.30am to 9.45pm Monday-Friday

Open from 9am-5pm on Saturdays

 

Non-academic periods

Open from 8.30am to 5pm Monday-Friday

 

CIT Crawford College of Art & Design (CCAD)

Location:                             Ground Floor Foyer/Entrance Hall - Sharman Crawford Street)

Opening Hours:              10am - 12pm - Monday - Friday

 

CIT Cork School of Music

Location:                             Second floor of CSM building

Opening Hours:              9:30am – 1pm and 2pm - 5pm Mon - Fri

 

CIT National Maritime College of Ireland

Location:                             Reception Desk & Ext 5690

Opening Hours:               9:30am – 1pm and 2pm – 5pm Mon –Fri

 

Contact details

Phone:                                   021 4335050

Email:                            

                            CCAD:       ccad.helpdesk@cit.ie

                           All Other: servicedesk@cit.ie

Website:                             http://servicedesk.cit.ie.

 

Who are my Faculty IT Technical Support Staff?

Each Faculty has its own IT Technical Staff associated with it who will deal with IT issues outside the remit of the IT Services Helpdesk.

Faculty

Engineering & Science

School

Job Title

Name

Extension

Science & Informatics

Senior Technical Officer

Chris O’Sullivan

5529

Technical Officer

Conchubhar O’Luasa

5551

Marie O’Connell

5858

Leslie Ruddock

5505

Barry Woods

5548

Engineering

Senior Technical Officer

Pearce O’Shea

5419

Technical Officer

Ger Browne

5467

Eoin Callanan

5456

Oliver Hearn

5474

Bernie Harrington

6138

John Harrington

6217

National Maritime College of Ireland

Senior Technical Officer

Sean O’Callaghan

5541

Technical Officer

Justin Nagle

5690

 

Faculty

Business & Humanities

School

Job Title

Name

Extension

CIT Crawford College of Art & Design

Senior Technical Officer

Carol Lynch

5205

Technical Officer

 

John O’Halloran

5813

Leo O’Sullivan

5813

CIT Cork School of Music

Senior Technical Officer

Sean O’Callaghan

5541

Technical Ofiicer

Leo O’Sullivan

5813

Technician

 

Seamus McNamara

7303

Other

Senior Technical Officer

Maura Geaney

5158

Technical Officer

Mary Gough

5896

Dermot Barry

5832

Alan Walsh

5549

Technician

Alan Hickey

5895

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